Countd FAQ’s

We are increasing our restaurant partners on a weekly basis. You can expect a diverse selection of balanced, low carb, vegan, vegetarian and keto options from restaurants such as Freshii, HEAT, Poke & Co, Pinza, Fitness Feedz, Little Erth, Bri8 Kitchen, Rawkure, Plant Power, Pret to Go, Roost, Yumi & Salad HQ and more. Our nutritionists ensure all meals are calorie counted and macros are accounted for, so you can get started easily with your healthy eating journey. 

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As you go through the registration process, you will be prompted to share your goals and basic information. You will then see a number of Subscription Options to select from. Simply select the one that suits your requirements, make the payment and get started the next day.

You can subscribe to 1, 2 or 3 meals per day on a weekly or monthly basis. You can also select the days in the week for which  you would like your meals. Our mission is to give you as much flexibility and variety as possible.

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Your meals will be delivered within the time slot you have chosen. You will also be able to see the status of your delivery on the meal plan page and notifications will also be sent. 

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Our current delivery time slots are:

Breakfast:

8-9 AM

9-10 AM

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Lunch:

11-12 PM

12-1 PM

1-2 PM

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Dinner:

5-6 PM

6-7 PM

7-8 PM

8-9 PM

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Please contact us via Live Chat on the app and inform us so your meal can be replaced and re-delivered

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We make sure that meals are delivered within the time slot you have chosen. Our customer service team will keep you updated with the status of your meal delivery.

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You can make the changes by clicking on “Profile” > “Manage Address” and then add a new delivery time slot or address. We have a cut off time which is at 10 PM the day before delivery. Before the cut off time you are able to make any changes in meal selection or delivery address.

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The meals are delivered with the support of our outsourced last mile delivery partners. 

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The delivery depends on which plan you subscribe to. Our meal plan packages range from 1 meal per day, 2 meals per day and 3 meals per day.

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The rider can leave your meal at the reception or at your door if you are not available to receive the meal. You may let us know your preference.

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Our aim is for all of our customers to love everything we do. In the unlikely event this is not the case we want to know about it as soon as possible so that we can make it right for you and ensure that it doesn’t happen again. We advise that you contact our Customer Service Team via the Live Chat feature where our team will be happy to assist you immediately and resolve any problems you may have experienced. We aim to resolve all complaints within a maximum 24 hour unless there are extenuating circumstances.

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